1.1 Personal Identification Data

We may collect the following information when you interact with us:

• Full name

• Phone number

• Email address

• Delivery address

• City/area for shipping

• Social media profile ID or username (when contacting us via Meta platforms)

This information is necessary to identify you, reply to your messages, and fulfill your orders.

1.2 Communication Data

When you contact us via:

• Facebook Page

• Instagram DM

• Messenger

• WhatsApp Business

• Website forms

• AI chat assistants

We may collect:

• Your messages and inquiries

• Photos, videos, or attachments you send

• Support requests

• Audio notes (if applicable)

• Conversation timestamps and metadata

We do NOT collect any messages you send to other users or other pages whatsoever.

1.3 Order & Transaction Data

If you place an order or request a service:

• Products purchased

• Order confirmation details

• Shipping status

• Payment confirmation (transaction info)

• Delivery notes

• Installation requests (if any)

We do not store or collect full credit/debit card numbers.

1.4 Technical & Device Information

Our website may automatically collect:

• IP address

• Browser type and device type

• Operating system

• Cookie identifiers

• Pages visited and time spent

• Basic analytics data

This helps us improve website functionality and product offerings.

2. How We Use Your Information

We use your information strictly for legitimate business operations:

2.1 Customer Support

• Responding to questions

• Providing product information

• Handling installation and acoustic treatment consultations

• Assisting with complaints or returns

2.2 Fulfilling Orders

• Confirming orders

• Preparing shipments

• Generating shipping labels

• Coordinating with delivery companies

• Updating you on shipping status

2.3 Improving User Experience

• Enhancing website performance

• Improving customer service response quality

• Training AI assistants to provide faster support (processed but NOT stored permanently)

2.4 Marketing & Engagement (Only When Allowed)

• Sending relevant offers

• Displaying personalized product recommendations

• Retargeting ads on Meta

You can opt out anytime by contacting us.

2.5 Legal & Security Purposes

• Preventing fraud

• Ensuring account and system protection

• Meeting legal obligations (if required)

3. Legal Basis for Processing Data

We process your data based on:

• Contractual necessity: fulfilling your orders.

• Legitimate interest: customer support, analytics, fraud prevention.

• Consent: marketing messages or AI assistant interactions.

You may withdraw consent at any time.

4. Data Sharing & Third-Party Processors

We do NOT sell your data.

Your data may be processed by trusted third-party service providers under secure agreements:

4.1 Meta Platforms

(Facebook, Instagram, Messenger, WhatsApp)
For communication, messaging, lead forms, order inquiries, and customer support.

4.2 Delivery & Logistics Partners

To deliver your orders safely and update shipping status.

4.3 Payment Providers

For secure transaction processing.

4.4 CRM & Automation Tools

Used solely to organize communication and support operations:

• Zoho CRM

• Make.com automation workflows

• Google Sheets (order logs / support logs)

• OpenAI Assistant for automated support (data processed but NOT stored permanently)

These tools run under strict data processing agreements and do not gain ownership of your data.

4.5 Internal Teams

For customer support, installation coordination, and after-sales service.

5. AI Processing Disclosure (Required by Meta)

Some messages may be analyzed by automated systems or AI assistants to:

• Understand customer intent

• Route the message to the correct department

• Provide faster support

AI tools do not store your personal data permanently and do not make final decisions without human oversight.

6. Data Retention

We keep data only for as long as necessary:

• Customer support records: up to 24 months

• Order details: as required by financial laws

• Shipping information: until delivery is confirmed

• AI processing logs: short-term, non-permanent

• Marketing preferences: until you unsubscribe

You can request deletion at any time.

7. Data Security

We take strong measures to protect your data:

• Encrypted HTTPS connections

• Restricted employee access

• Secure servers

• Regular system monitoring

• No storage of sensitive payment information

8. Your Rights

You may request at any time:

• Access to your data

• Correction of inaccurate data

• Deletion of your information

• Stopping marketing messages

• A copy of your stored information

• Clarification on how your data is used

To submit a request, contact us via the email below.

9. Children’s Privacy

Our services are not intended for users under 13.
We do not knowingly collect information from children.

10. Updates to This Policy

We may update this Privacy Policy periodically.
Changes will appear with an updated “Last Updated” date.

11. Contact Information

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